EEverestExecutive Cockpit

Customer 360

Per-account intelligence — health, cash, whitespace and the next move for sales, key-account management and credit.

Everest Food Products Pvt. Ltd. · FY25 (Mar'25 · modeled anchor · private co.)
One of India's largest & most-trusted branded-spice makers ("Taste in every grain")
3,500 employees · 4+ plants & units · 80 export markets
Executive read· the answer, then the moves

₹590 Cr of cross-category whitespace sits across 10 accounts on ₹2,210 Cr of revenue, while 5 accounts (₹1,655 Cr) — mostly the export & general-trade book on longer terms — sit on Medium credit risk. Grow the cross-category whitespace where distributors and modern-trade chains expand fastest, and hold credit discipline on the watch book.

4 of 4 headline metrics improving vs prior · still off target: Distributor / Account Retention 108.0% vs 112.0%, Organized-channel + Export Revenue ₹900 Cr vs ₹1,200 Cr, DSO (Days Sales Outstanding) 28d vs 24d

Do now — ranked by urgency
  1. 1
    Hold credit discipline on the 5 Medium-risk accountsWatch
    Why it matters

    5 accounts put ₹1,655 Cr of revenue on credit watch — mostly export importers and GT distributors on longer terms; keep DSO tight to protect cash.

    What's driving it
    • 5 of 10 accounts on Medium credit risk
    • ₹1,655 Cr revenue on watch
    FYI
    • Portfolio revenue ₹2,210 Cr; 6 live account signals tracked
    • Owner: Credit · Collections
  2. 2
    Grow the cross-category whitespaceOpportunity
    Why it matters

    ₹590 Cr of qualified cross-category / new-SKU whitespace (blended + pure + whole spices, new formats) is open across 6 live opportunities; GT distributors (North & East) alone carries ₹85 Cr.

    What's driving it
    • ₹590 Cr total whitespace
    • Largest: GT distributors (North & East) ₹85 Cr
    FYI
    • 6 open opportunities in play
    • Owner: Head — Sales, Distribution & Exports
📈 Distribution & export expansionStep 2 of 6 · distributors, modern trade, q-commerce & export accountsOrder-Book / Sales 360Order / Tender 360All journeys
🌐 Enterprise 360 modules· on Customer 360Browse all 31 views ▾
● LiveBuilt forSales & Distribution· where to cross-sell nextKey-Account / KAM· listing & JBP playsCredit · Collections· who to chase or hold

Pick an account for a one-page profile that turns the data into a move — a cross-sell play for sales, an expansion/renewal plan for key-account management, and a collect-or-hold call for credit — each benchmarked against the portfolio.

Data backing: customer · opportunity · signal · kpi (repeat-order/DSO/GM peer benchmarks)
Select an account

Super-stockists & GT distributors (West)

Cross-sell now
National account · General Trade
Customer health
82
churnMedium
Financials
Revenue
₹620 Cr
Organized rev
₹120 Cr
19% organized
Order book
₹90 Cr
Gross margin
30%
-1.0 vs peer
Repeat-order
106%
-4 vs peer
Whitespace
₹80 Cr
cross-category
Cash & credit
DSO
26d
-4 vs peer
Aged AR
₹0 Cr
modeled >30d
Churn risk
Medium
Signals & pipeline
No external signal on file.
No open opportunity.
Next best action · by stakeholder
Sales / CMO

Cross-sell into ₹80 Cr of cross-category whitespace — General Trade account already at 19% organized; attach the missing category (blended, pure or whole spices, or new formats).

Key-Account / KAM

Healthy expansion (repeat-order 106%, +-4 vs peer). Lock a joint-business plan and anchor-account status.

Credit / Collections

Cash position healthy (DSO 26d, within peer). No action.

Exhibit 1

All accounts · one decision each

10 named accounts · ₹2,210 Cr revenue · ₹590 Cr of cross-category whitespace · 5 on credit watch.

AccountChannelRevenueOrganized revRepeat-orderDSOWhitespaceHealthVerdict
Super-stockists & GT distributors (West)General Trade₹620 Cr₹120 Cr106%26d₹80 Cr82Cross-sell
GT distributors (North & East)General Trade₹530 Cr₹110 Cr105%28d₹85 Cr80Cross-sell
Export importers — Gulf & SE AsiaExports₹190 Cr₹170 Cr109%34d₹70 Cr83Cross-sell
Institutional / private-label & CSDInstitutional / B2B₹180 Cr₹100 Cr104%38d₹55 Cr78Maintain
DMart (Avenue Supermarts)Modern Trade₹165 Cr₹150 Cr112%32d₹45 Cr90Grow
Food-service / HoReCa & cloud kitchensFood-service₹150 Cr₹90 Cr111%30d₹60 Cr84Grow
Reliance Retail (Smart / Fresh)Modern Trade₹140 Cr₹125 Cr110%35d₹42 Cr88Grow
Export importers — US / UK ethnic retailExports₹135 Cr₹120 Cr108%36d₹75 Cr81Cross-sell
Blinkit (q-commerce)E-comm / Q-commerce₹55 Cr₹50 Cr118%20d₹40 Cr86Grow
Zepto / Swiggy InstamartE-comm / Q-commerce₹45 Cr₹42 Cr120%22d₹38 Cr84Grow

Read it as a worklist: Cross-sell = whitespace ≥ ₹70 Cr · Grow = repeat-order ≥ 108% · Defend = high credit risk · everything else, maintain.